![]() ![]() ***BONUS*** The combustion chamber was missing its door jacket to begin with (normally there is a cover over this section).Then, the burnt cardboard appears as if the customer tried to manually re-light the burner. In the second photo, we see a broken sight glass and piece of burned cardboard, indicating the hot combustion chamber + cold flood waters likely broke the sight glass.On the walls, both next to the heater and near the stairs we see discoloration that marked the height of the flood water and may also be a sign of mold.Near the stairs we see a utility pump + hose that were likely used to remove the water.In the far background we see that the washer and dryer are on a stand to lift them off the ground.In the two photos above we see several different pieces of evidence that suggest this unit was damaged by flooding in the customer's basement + that the unit was tampered with: If not, you may want to consider purchasing flooding insurance, as water heaters are often considered necessary appliances and tend to be covered (please be sure to check with your potential provider PRIOR to purchase). If you live in an area that is likely to experience severe flooding, you should review your homeowner’s insurance policy to see if your water heater is covered. The manufacturer’s warranty does not cover flooding because it is viewed as an unforeseen circumstance that is outside of the manufacturer’s control. Our technicians have seen it all: from units that suffered from heavy rains/flooding and had to be replaced to units that were covered in feces due to toilet overflow and other plumbing issues. ![]() It is important to know that flooding resulting from plumbing issues and/or natural causes is NOT going to be covered by your manufacturer’s warranty (you can find a complete list of things that constitute a void of warranty inside your unit’s installation manual).
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